Delivery and shipping

THE PACKAGING

Caviar is delivered in packaging designed to keep it fresh. Each tin is set on a bed of ice, then placed in a discreet parcel, without any logo. The cold chain stays unbroken, from our door to yours.

TWO WAYS TO REACH YOU

It depends on your address, and you know before you pay.

• BY COURIER, in the areas we serve.
Your order is handed to you in person, in under an hour at the closest addresses. The estimated time appears as soon as you enter your address, before you even fill your basket. Delivery can be made to a home, a hotel, aboard a yacht or a jet.

Night deliveries, between 10 pm and 8 am, are possible in the areas that accept them. They may carry a supplement and a different time, both shown before payment.

• BY CARRIER, everywhere else.
Outside those areas, your order is shipped under controlled temperature: one to two working days for caviar and fresh products, one to three days for what does not need cold.

These times run from dispatch and are counted in working days. An order placed on a Friday evening or a public holiday leaves on the next working day.

WHERE WE SHIP

To Austria, Belgium, France, Germany, Italy, Luxembourg, Monaco, the Netherlands, Portugal and Spain, as well as Switzerland and the United Kingdom.

Switzerland and the United Kingdom being outside the European Union, a shipment to those destinations may incur customs duties and import taxes, payable by you and collected by the carrier on delivery.

For any other destination, write to us at contacts@pakoff.com before ordering: some requests are handled case by case.

THE COST

It depends on your address, the weight of your order and the method used. It is calculated and shown before you pay, never after.

Depending on the destination, it may be waived above a certain order value. Where that applies, the screen tells you when you choose your delivery method.

ON DELIVERY

The courier photographs the parcel handed over: that is the proof of your delivery.

If your order contains alcoholic drinks, your age may be checked. Without proof of age, those products are not handed over and their price is refunded.

If anything is wrong — a missing product, damaged packaging, a broken cold chain — report it from the order itself within forty-eight hours. We take it from there immediately.